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Warranty and Additional Information

Added on Apr 20, 2016

Palmer's Glass use only the highest quality fittings installed by industry leading trades people. To back up our wares and services we give a 3-year guarantee on all hardware and workmanship. This means if within three years of installation an issue arises with one of our shower screens due to workmanship or hardware we will rectify the problem quickly and efficiently.

Please note that due to the intrinsic nature of glass our guarantee does not cover glass breakage or scratches. * In addition, while all care is taken in regard to plumbing behind walls & tiles, we can take no responsibility for these factors as unknown pre-existing conditions, that we have no control over, can detrimentally affect the new installation.

Finally, please be aware that movement in walls is not an uncommon event. While we stand by our guarantee in regard to workmanship and hardware, we cannot cover maintenance costs incurred resulting from movements in your walls. Generally, a normal call out fee will apply in this instance to re-adjust your hinges to fit the new shape.

Further Info:

  • At Palmer's, all panels are custom made to the exact specifications of your unique site, nothing is pre-fabricated. In addition, all aspects of processing are completed in-house giving us total control over quality control and turnaround.
  • Palmer's offer a free, on site, measure and quote for shower screens. We can also give you an estimated quote off the plan.
  • Upon ordering your shower screen we require a 30% deposit enabling us to set the wheels in motion.
  • Frameless Shower Screens are not fully sealed units and as such mild water spillage is common. Shower head placement, as well as other factors, contribute to the amount of spill experienced. If a new build, please confer with your builder for the best shower layout to minimise spillage with a frameless screen.

* Note: Intrinsic to the nature of glass and the toughening process an inherent fault exists whereby a panel of glass may, without any identifiable reason, fracture and break. This is a rare condition however we are legally obliged to inform you of this issue pursuant to “Consumer Guarantees” - “Exceptions to Guarantees” as outlined by the Australian Competition and Consumer Commission under the point: “knew of or were made aware of the faults before you bought the product”. This product and your foreknowledge therefore falls under this category for exception to...